Privacy Policy Waze99 – Personal Data Protection for Malaysia Members

Waze99 cares deeply about the privacy of every member who uses our platform. We understand that your trust is the most valuable asset we hold, and keeping your personal information secure is our number one priority.

This Privacy Policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards. It clearly explains what data we collect, why we need it, how we use it, and the rights you hold in relation to that data.

We strive for full transparency in all our data handling practices. If at any time you have questions or concerns about how we manage your information, the waze99 support team is ready to assist you promptly.

Waze99 collects several categories of information to ensure our services function properly and securely. Below is a summary table of the data types we collect and their purposes:

We only collect information that is strictly necessary for the stated purposes. Waze99 does not collect sensitive information such as medical data or members' political views.

The information we collect is used for the following purposes, and nothing beyond that:

• Account Management: To create, verify, and maintain your waze99 account so you can log in and play seamlessly.
• Transaction Processing: To securely process deposits and withdrawals via your preferred payment method.
• Fraud Prevention: To detect and prevent suspicious activity, multi-account usage, and fraud attempts that could compromise platform security.
• Customer Support: To handle your enquiries, complaints, and support requests more effectively using your account records.
• Legal Compliance: To fulfil legal and regulatory obligations related to the operation of an online gambling platform.
• Marketing Communications: To send you relevant promotional offers and platform updates — provided you have given consent to receive such communications.
• Platform Improvements: To analyse aggregate usage patterns (not individual) to enhance the playing experience at waze99.

Waze99 does not use your data to make automated decisions that significantly affect you without human involvement.

Waze99 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information:

• Payment Service Providers: Required financial data is shared with trusted payment processors to complete your transactions.
• Statutory Authorities: Information may be disclosed to legal authorities if required by court order or applicable legislation.
• Identity Verification Providers: KYC data is shared with certified identity verification partners for verification purposes only.
• Technology Service Providers: Required technical information is shared with hosting and cybersecurity providers who have signed strict confidentiality agreements with waze99.

Waze99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login, session security, and cart management. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how visitors interact with the platform so we can improve it. All data is collected anonymously.
• Functional Cookies: To remember your preferences such as language, currency, and display settings for future sessions.
• Analytics Cookies: Used to analyse traffic and usage patterns in aggregate for platform improvement purposes.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the waze99 platform.

The security of your data is waze99's top priority. We implement a comprehensive range of robust technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• End-to-End Encryption: All communications between you and the waze99 platform are protected using TLS 1.3 protocol and 256-bit SSL encryption.
• Strict Access Control: Only staff with a legitimate business need are granted access to member data, and all access is logged and monitored.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any security threats swiftly.
• Penetration Testing: We conduct regular penetration testing by independent security experts to identify and address any system vulnerabilities.
• Data Backup: Your data is automatically backed up and stored in a secure location to ensure service continuity.

As a waze99 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA and international data protection principles:

To exercise any of the above rights, please contact the waze99 support team via live chat or email. We will process your request within 14 working days.

Waze99 retains your personal data only for as long as necessary to fulfill the purpose of collection and meet related legal obligations:

• Active Account Data: Retained for as long as your account remains active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal requirements for financial records in Malaysia.
• Communication Data: Customer support records are retained for 2 years from the date of the last interaction.
• Security Logs: Retained for 90 days for security monitoring and incident investigation purposes.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

Waze99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document will always reflect the latest version.

For material or significant amendments, we will notify you via your registered email or a prominent in-platform notification on waze99 at least 14 days before the changes take effect. Continued use of our platform after such notice constitutes acceptance of the revised policy.

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact the waze99 Data Protection Officer (DPO) team:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the waze99 platform.
• Email: [email protected]
• Response Time: We are committed to responding to all privacy-related enquiries within 3 working days.

You may also refer to the FAQ us for answers to frequently asked questions about waze99 account privacy and security.